Snufflers operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Snufflers is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand how we collect, use, and disclose your information.

Personal Information We Collect

We collect the following types of personal information depending on how you interact with our Services:

Contact details including name, billing and shipping addresses, phone number, and email address.

- Payment information necessary to process orders.

- Account information if you create an account.

- Transaction details related to your orders.

- Communications with us such as customer support inquiries.

Device Information

We do not directly collect device information, IP addresses, or browsing data. However, Shopify, our e-commerce platform, may collect this information as described in their Privacy Policy.

Data Storage and Hosting

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you. Shopify stores our store data, order data, and customer personal data primarily in data centers located in the European Union. Your personal information may also be transferred to other regions where Shopify or its service providers maintain facilities, but only where necessary for the operation of our store and in compliance with applicable data protection laws.

How We Use Your Information

We use your information to:

- Process and fulfill your orders.

- Communicate with you regarding your orders and customer service.

- Manage your account.

- Send marketing emails only if you have opted in.

- Comply with legal obligations.

Lawful Basis and Data Retention

We process your personal information based on the following lawful bases:

- To fulfill our contract with you (e.g., processing orders, managing your account)

- With your consent (e.g., sending marketing emails)

-To comply with legal obligations

-For legitimate interests (e.g., improving our Services, fraud prevention)

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Disclosure of Information

We share your information only as necessary to:

- Shopify and payment processors to complete transactions.

- Shipping companies to deliver your orders.

- Service providers who assist with our business operations.

- Comply with legal requirements.

Analytics and Marketing Providers

We use third-party service providers to help us operate and improve our Services. These providers may collect personal and usage information:

- We use Klaviyo for email and SMS marketing, customer segmentation, and analytics. Klaviyo may collect information such as your name, email address, order history, browsing behavior on our site, and interaction with our emails. This helps us send relevant communications and improve your experience. You can learn more by reviewing Klaviyo’s Privacy Policy.

Children’s Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Your Rights

Your Rights (EU/EEA)

If you are located in the European Union or European Economic Area, you have the following rights regarding your personal data:

- Right to access your data

- Right to correct inaccuracies

- Right to request erasure of your data

- Right to restrict processing

- Right to data portability

- Right to withdraw consent at any time (without affecting processing done before withdrawal)

- Right to lodge a complaint with a data protection authority

You can exercise these rights by contacting us at snufflestypes@gmail.com.

Changes to This Policy

We may update this Privacy Policy occasionally. We will post updates here with a revised date.

Contact Us

If you have questions or concerns about your privacy, please contact us at:
snufflestypes@gmail.com

Return Policy

All sales are final. Due to the handmade and unique nature of our items, we do not accept returns, exchanges, or offer refunds, except as outlined below.

Damages and Issues

Please inspect your order upon receipt. If your item arrives defective, damaged, or incorrect, contact us immediately at snufflestypes@gmail.com with photos and details. We will evaluate the issue and work with you to find a satisfactory solution.

European Union 14-Day Cooling-Off Period

If your order ships to the European Union, you have the legal right to cancel or return your purchase within 14 days of receipt, for any reason, without justification. The item must be returned in the same condition it was received: unused in original packaging. You will be responsible for return shipping costs unless the item was defective or incorrect.

Please contact us at snufflestypes@gmail.com to initiate a return or cancellation under this policy.

Exceptions

Because all our products are handmade and often customized, they cannot be returned or exchanged except in cases of damage or error on our part.

Contact Us

If you have questions about your order or our policy, please reach out at snufflestypes@gmail.com. We’re here to help!

Overview
Snufflers ("we," "us," "our") operates this online store and website to provide you with a curated shopping experience ("Services"). By using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

Section 1 — Access and Account
You confirm you are of legal age and responsible for all activity under your account. You must provide accurate information and keep your account credentials secure. Account transfers or sales are prohibited.

Section 2 — Our Products
We strive for accuracy in product descriptions and images, but variations may occur due to device settings or other factors. Product details and availability can change without notice, and we reserve the right to limit quantities or discontinue products.

Section 3 — Orders
Placing an order is an offer to buy; we reserve the right to accept or reject orders at our discretion. Orders are confirmed once payment is processed. Review your order carefully, as cancellations may not be possible after acceptance. Returns and exchanges are subject to our Refund Policy.

Section 4 — Prices and Billing
Prices may change without notice and exclude taxes, shipping, and other fees unless stated. Promotional offers may have separate terms. You agree to provide accurate payment details and authorize charges for your purchases.

Section 5 — Shipping and Delivery
Delivery times are estimates only. We are not liable for delays caused by carriers, customs, or other factors outside our control. Ownership and risk transfer to you once products are shipped.

Section 6 — Intellectual Property
All content on our site, including trademarks and graphics, is owned by Snufflers or its licensors. Use is limited to personal, non-commercial purposes. Unauthorized use is prohibited and may violate laws.

Section 7 — Optional Tools
We may offer third-party tools as part of our Services but do not control or endorse them. Use of these tools is at your own risk, and we disclaim any liability related to them.

Section 8 — Third-Party Links
Our Services may include links to third-party websites. We do not control or endorse these sites and are not liable for their content or your interactions with them. Please review their terms before engaging.

Section 9 — Relationship with Shopify
Snufflers is powered by Shopify, but all transactions occur directly between you and Snufflers. Shopify is not responsible for any aspect of your purchase.

Section 10 — Privacy Policy
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and processing of your data as described.

Section 11 — Feedback
By submitting feedback, you grant us a worldwide, royalty-free license to use and modify it. Feedback must be lawful and accurate. We reserve the right to remove inappropriate content and disclaim responsibility for user submissions.

Section 12 — Errors, Inaccuracies, and Omissions
We may correct errors or update information at any time without notice, including after order placement.

Section 13 — Prohibited Uses
You agree to use the Services lawfully and refrain from activities such as harassment, infringement, transmitting malware, spamming, or interfering with security. Violations may lead to account suspension or termination.

Section 14 — Termination
We may terminate your access to Services at our discretion, with liability for outstanding amounts remaining. Certain provisions will survive termination.

Section 15 — Disclaimer of Warranties
Services and products are provided "as is" without warranties. We do not guarantee uninterrupted or error-free access. Some jurisdictional exceptions may apply.

Section 16 — Limitation of Liability
To the fullest extent allowed by law, we and our partners are not liable for damages resulting from use of the Services or products, including lost profits or data.

Section 17 — Indemnification
You agree to indemnify and hold harmless Snufflers, Shopify, and affiliates from claims arising from your violation of these Terms or misuse of the Services.

Section 18 — Severability
If any part of these Terms is found unenforceable, the remainder will remain effective.

Section 19 — Waiver; Entire Agreement
Failure to enforce any right is not a waiver. These Terms and related policies form the complete agreement between you and Snufflers.

Section 20 — Assignment
You may not transfer your rights or obligations without consent. We may assign our rights without notice.

Section 21 — Governing Law
These Terms are governed by the laws of the jurisdiction where Snufflers is headquartered, with consent to venue in those courts.

Section 22 — Headings
Section headings are for convenience only and do not affect interpretation.

Section 23 — Changes to Terms of Service
We may update these Terms at any time by posting changes on our website. Continued use of Services after changes constitutes acceptance.

Section 24 — Contact Information
For questions about these Terms, contact us at:
Email: snufflestypes@gmail.com

International Shipping Policy

At Snufflers, we are pleased to offer international shipping to most countries. Please review the following important details regarding international shipments:

- Shipping Costs:
Shipping fees for international orders are calculated based on the package’s weight, dimensions, destination, and the chosen shipping method. Shipping costs will be displayed at checkout before you finalize your purchase.

- Shipping Carriers and Delivery Times:
We work with reputable carriers such as Royal Mail to provide reliable delivery. Estimated delivery times vary depending on the destination country and selected service level. Please note that delivery times are estimates and may be subject to delays beyond our control.

- Customs, Duties, and Taxes:
International shipments may be subject to customs fees, import duties, taxes, or other charges levied by the destination country. These fees are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information.

We ship all orders from the United Kingdom using Royal Mail with Delivered Duty Paid (PDDP). For U.S. customers, the total amount at checkout includes the product price, shipping, and any applicable duties or import taxes. Please ensure your shipping address is correct to avoid delays.

- Packaging:
We take care to securely package all orders to minimize the risk of damage during transit.

- Shipping Delays:
While we strive to ensure timely delivery, we are not liable for delays caused by customs processing, shipping carriers, or other circumstances outside our control.

If you have any questions about international shipping, please contact us at snufflestypes@gmail.com.